Frequently Asked Questions
Do you ship to Canada or internationally?
We currently only ship to the Continental U.S., however we are earnestly working to expand and serve our international friends.
On average, how much does shipping cost?
Our shipping comes at a flat cost off $6.99 for orders under $100. Orders over $100 are eligible for free shipping.
How are orders shipped?
Our products are printed on demand at the time of your order. They are then shipped to you directly from the printer to ensure the fastest delivery possible. Please note, your order may arrive in multiple packages.
I received a damaged or incorrect product. How do I submit my return request?
Yes, we value our customer’s satisfaction! Please include your name, order number, product name, and reason for return on the Contact Page.
What is your return policy?
Because our products are made custom at the time of your order, it is very important that we begin processing any returns or exchanges as soon as possible. Return requests submitted within 21 days of delivery will be eligible for return with store credit.
Where can I find a.c.e. Nature?
We love connecting with our community! Be on the lookout for our schedule of upcoming event. You can also find us on social media at the links below:
How can I sell a.c.e. Nature products?
For wholesale and partnership inquiries, please reach out to firstname.lastname@example.org
How can I contact a.c.e. Nature?
Visit our Contact Us page to get in touch!
How does a.c.e. Nature support the environment?
We love our planet. Our commitment to the planet is intertwined within everything that we do, from our products to our events and philanthropy efforts. We offer products made from sustainably-sourced materials from ethical and responsible suppliers. We also pledge in 2023, to donate 5% of our quarterly profits towards conserving national parks and green spaces for the generations to come.
How does a.c.e. Nature ensure organic or recycled material content in its eco-friendly products?
Read all about our quality standards and certifications here.
I want to test an a.c.e. Nature product in person. Where can I find a location?
While we do not have a permanent physical location, we look forward to offering pop-up in-person events in the coming year. Be sure to join our email list to stay in the loop!